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At Urban Scents, we are committed to supplying authentic, high-quality wholesale products. Please read our refund and returns policy carefully before placing an order.
All sales are considered final. Urban Scents does not offer money-back guarantees for products purchased through our website unless the item is faulty, damaged, incorrect, or not as described.
By placing an order with us, you acknowledge and agree to the terms outlined in this Refund Policy.
Upon receiving your order, you are responsible for inspecting all products carefully.
If you receive any item that is:
you must notify us within 72 hours of delivery by contacting our support team at:
Your email should include:
If you contact us within the 72-hour inspection period, we will review your request and advise whether the return has been approved.
Returns may only be accepted for:
Products must be returned in their original condition and packaging unless otherwise agreed in writing.
If you fail to notify us within 72 hours of receiving your order, Urban Scents reserves the right to refuse any return request.
Any return accepted after this period will be entirely at our discretion and may be subject to specific conditions.
Where we agree to accept the return of a non-faulty product for reasons other than damage, defect, or incorrect supply, we reserve the right to:
Any approved refund amount will be confirmed to you in writing before processing.
Approved refunds will be processed using the original payment method where possible. Please allow reasonable processing time depending on your payment provider or financial institution.
For all refund, return, or order-related enquiries, please contact:
Urban Scents
📧 info@urbanscents.co.uk
We aim to respond to all enquiries as quickly and professionally as possible.
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